betjb Privacy Policy — How We Protect Your Data

Privacy at a Glance

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SSL Encryption

All data in transit is protected by SSL encryption on every page of betjb.

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No Data Selling

betjb does not sell personal data to third parties under any circumstances.

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Mobile-First Privacy

Data collection is optimised for mobile — we collect only what is necessary to operate the platform.

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Your Rights

You may access, correct, or request deletion of your personal data at any time.

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Cookie Use

betjb uses essential and analytics cookies. You can manage cookie preferences in your browser settings.

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Contact Us

Privacy questions? Email [email protected] — we respond within 4 hours.

1Introduction

betjb ("we", "us", "our") operates the online casino and sports betting platform accessible at betjb.org. This Privacy Policy describes how betjb collects, processes, stores, and protects personal data provided by or generated by users ("you", "your") of the betjb platform. By creating a betjb account or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy forms part of the betjb Terms and Conditions. If you do not agree with the practices described in this policy, you must not use the betjb platform. This policy applies to all players, including players who access the platform from Bangladesh via mobile devices using bKash, Nagad, Rocket, or other supported payment methods.

2Personal Data We Collect

betjb collects personal data in the following categories. Collection occurs either directly (data you provide to us) or automatically (data generated by your use of the platform):

Data Category	Examples
Identity Data	Full name, date of birth, national ID or passport number, photograph (for KYC verification)
Contact Data	Email address, mobile phone number, city and district of residence (e.g. Dhaka, Chittagong, Sylhet)
Financial Data	Mobile wallet identifiers (bKash, Nagad, Rocket account references), transaction amounts, deposit and withdrawal history
Technical Data	IP address, device type and model, operating system, browser type, session timestamps, page visit sequences
Usage Data	Game history, bet history, win/loss records, bonus claims, session duration, responsible gaming tool usage

3How We Use Your Personal Data

betjb uses the personal data we collect for the following purposes. We process data only for legitimate purposes and only to the extent necessary for each purpose:

Account creation and management: to register your account, verify your identity, and manage your account settings, deposit limits, and responsible gaming preferences.
Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods; to credit winnings to your account; and to settle sports betting markets.
Legal and regulatory compliance: to carry out KYC identity verification, anti-money-laundering checks, age verification (players must be 21 or older), and to respond to requests from regulatory or law enforcement bodies.
Platform security and fraud prevention: to monitor account activity for unusual patterns, detect bonus abuse, identify multiple accounts, and prevent unauthorised access or financial fraud.
Customer support: to respond to support requests submitted via live chat or email, to investigate complaints, and to maintain a record of communications for quality assurance purposes.
Marketing and promotions (with your consent): to send you promotional communications about betjb bonuses, cricket betting offers, and new game releases. You may withdraw consent to marketing communications at any time by contacting support or using the unsubscribe link in any marketing email.

betjb does not use personal data for automated decision-making that produces significant legal effects on players without human review. All account suspension and bonus void decisions that affect a player materially are reviewed by a member of the betjb team before being applied permanently.

4Legal Basis for Processing

betjb processes personal data on the following legal bases:

Contractual necessity: processing required to fulfil our obligations to you under the betjb Terms and Conditions — including account management, payment processing, and game settlement.
Legal obligation: processing required to comply with applicable laws, including anti-money-laundering obligations, age verification requirements, and data retention obligations imposed by applicable law.
Legitimate interests: processing necessary for our legitimate business interests, including fraud prevention, platform security, and the detection of bonus abuse — provided those interests are not overridden by your rights and interests.
Consent: where we rely on consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

5Sharing Your Personal Data

betjb does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

Payment processors: betjb shares transaction data with mobile wallet operators (bKash, Nagad, Rocket, Upay) and card payment processors (Visa, Mastercard) strictly as necessary to process your deposits and withdrawals. These processors are contractually obligated to handle your data securely.
Game and technology providers: betjb shares technical session data with game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe) to the extent necessary to deliver game sessions, calculate RTP, and investigate disputed game outcomes. These providers operate under data processing agreements with betjb.
Identity verification providers: betjb may share identity documents and biometric reference data with specialist KYC verification providers to conduct the identity checks required under applicable regulations. All KYC providers used by betjb are bound by strict confidentiality obligations.
Law enforcement and regulatory authorities: betjb will disclose personal data to police, financial intelligence units, or other competent authorities when required to do so by a valid legal order, warrant, or regulatory requirement. betjb will notify you of such a disclosure where it is legally permitted to do so.

All third parties with whom betjb shares personal data are required to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared. betjb does not permit third-party service providers to use your personal data for their own marketing purposes.

6Payment Data and Mobile Wallets

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, betjb receives a transaction reference number and the masked mobile wallet number associated with your account. betjb does not store your full bKash PIN, Nagad PIN, or mobile banking password. The actual payment transaction is processed directly between you and the mobile wallet operator using their own secure infrastructure; betjb only receives confirmation that the transaction has been completed and the amount transferred.

For card payments via Visa or Mastercard, betjb uses a PCI-DSS compliant payment gateway. Card numbers are tokenised at the point of entry and are never stored in plain text on betjb's servers. betjb retains only a masked card reference (e.g. last four digits) for account reconciliation and withdrawal matching purposes.

7Cookies and Tracking Technologies

betjb uses cookies and similar tracking technologies on betjb.org. Cookies are small text files placed on your device that help us deliver and improve the platform. betjb uses the following categories of cookies:

Essential cookies: strictly necessary for the platform to function. These include session authentication cookies, security tokens, and cookies that remember your language preference. These cookies cannot be disabled without breaking the platform.
Analytics cookies: used to understand how players interact with betjb — which game categories are most popular, where players drop off, and how pages load on different mobile devices. Analytics data is aggregated and does not identify you individually. betjb uses privacy-respecting analytics tools and does not share raw analytics data with advertising networks.
Preference cookies: used to remember your account settings between sessions, such as your preferred game lobby view or notification settings. These are optional and can be cleared through your browser settings without affecting your account.

You can control cookies through your browser settings. Most mobile browsers allow you to block or delete cookies via the browser's privacy or settings menu. Disabling essential cookies will impair the functionality of betjb. betjb does not use advertising or retargeting cookies, and does not track you across third-party websites.

8Data Retention

betjb retains personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account and identity data is retained for the duration of your account plus 5 years after closure; transaction and financial data is retained for 7 years from the date of the transaction to satisfy financial record-keeping obligations; game history and session data is retained for 3 years; support communications are retained for 2 years from the date of the last communication in a ticket thread.

Where betjb is required to retain data for a longer period by a legal obligation (for example, because an account is subject to an ongoing investigation), data will be retained until that obligation is discharged. When personal data is no longer required, betjb will securely delete or anonymise it so that it can no longer be attributed to you.

9Data Security

betjb implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and betjb's servers; encryption at rest for sensitive stored data including identity documents and financial records; access controls that restrict internal staff access to personal data on a strict need-to-know basis; regular security audits and penetration testing of betjb's platform infrastructure; and incident response procedures that include notifying affected players in the event of a data breach that poses a risk to their rights.

While betjb takes reasonable steps to protect your data, no internet transmission or electronic storage method is completely secure. betjb cannot guarantee absolute security but commits to promptly investigating and responding to any confirmed or suspected security incident affecting player data. If you believe your betjb account has been compromised, contact support immediately at [email protected].

10Your Data Protection Rights

As a betjb player, you have the following rights with respect to your personal data. To exercise any of these rights, contact betjb at [email protected]. betjb will respond to all verified requests within 30 days:

Right of access: you may request a copy of the personal data betjb holds about you, including your account data, transaction history, and game history.
Right of rectification: you may request that betjb correct any inaccurate personal data held about you. For account details such as your email address or phone number, you may be able to update these directly within your account settings.
Right of erasure: you may request the deletion of your personal data where betjb no longer has a legitimate basis to retain it. Note that betjb is required to retain certain data for legal compliance periods (see Data Retention above); erasure requests cannot override these legal obligations.
Right to restrict processing: you may request that betjb restrict the processing of your data in certain circumstances — for example, while a rectification request is being investigated, or where you contest the legal basis for processing.
Right to withdraw consent: where betjb processes your data on the basis of your consent (for example, for marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

betjb will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive, in which case a reasonable fee reflecting administrative costs may be applied. betjb may need to verify your identity before fulfilling a data rights request to ensure that data is not disclosed to an unauthorised person.

11Children and Minors

betjb is strictly an adults-only platform. betjb does not knowingly collect personal data from individuals under the age of 21. All players are required to confirm that they are 21 or older at the point of registration. If betjb discovers that personal data has been collected from a player who is under 21, betjb will immediately suspend the account, void any transactions, and securely delete the personal data associated with that account. If you are a parent or guardian and believe that your child has registered a betjb account, please contact betjb immediately at [email protected].

21+betjb is strictly for adults aged 21 and above. We do not collect data from minors and take immediate action if underage use is detected.

12Changes to This Privacy Policy

betjb may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, betjb will notify registered players via email or an in-platform notification at least 7 days before the updated policy takes effect. The date at the top of this page will always reflect when the policy was last revised.

Your continued use of betjb following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated policy, you must stop using betjb and may request account closure by contacting support. betjb will process any pending withdrawal requests in the normal course prior to closing your account.

Contact betjb About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to betjb's handling of your personal data, please contact our support team. We are available 24/7 via live chat within the platform and by email. We aim to acknowledge all privacy-related enquiries within 4 hours and to resolve them within 30 days.

Email: [email protected]